Returns, Warranty & Shipping

RETURNS INFORMATION

Returns/Exchanges

As of 01/01/2023, all items purchased on sale at www.arcticcatstore.com are FINAL. We will not be accepting or processing returns and exchanges on these items purchased on 01/01/2023 and after.

We thank you for your understanding and for being a loyal Arctic Cat Customer!

If you have further questions regarding our return/exchange policy please visit our customer support page.



AVAILABLE SHIPPING OPTIONS

Economy Shipping (U.S. Only)

Economy shipping is our most affordable option for domestic U.S. light parcel orders. Standard lead time is 5-8 business days throughout the continental U.S. - delivery dates are not guaranteed and tracking is not provided.

Standard Shipping (U.S. Only)

Standard Shipping is a blend of multiple shipping services (chosen at the shipper's discretion) that allows for a high-quality service at a reasonable price. Shipping standard lead time is 3-7 business days throughout the continental U.S. - delivery dates are not guaranteed and tracking is not provided. Standard shipping should be selected if the shipping destination is a United States PO Box or United States Mailing Address. You must be already receiving US Postal Office mail at the address selected for your shipment to be eligible for STANDARD SHIPPING.

UPS Ground Shipping (U.S./International)

Premium shipping service with guaranteed door-to-door tracking. The standard delivery time is 1-5 days, depending on your location. Not available for P.O. Box delivery. Refer to the chart below to estimate your delivery date:

Map of UPS Ground Shipment Lead Times

UPS Next Day/2 Day Service (U.S./International)

Expedited service with door-to-door tracking and guaranteed delivery. Orders placed before noon CST will be shipped the same day. Orders placed after noon CST will be shipped the next day. Not available for P.O. Box delivery.

Economy Worldwide (International)

Affordable worldwide shipping service with guaranteed door-to-door tracking. You will receive a tracking number. Please allow 4-6 weeks for delivery. Any applicable duties, taxes, and tariffs are the responsibility of the recipient, will be due upon delivery in the destination country, and are NOT included in the costs of the order placed through this Online Store. For this reason, we strongly encourage that prior to placing an order, international customers should check with their local brokerage office to see what import or customs fees they will be charged to receive their order. All pricing for shipping costs are in US dollars and must contain a valid email address and telephone number.

Your order will be canceled if you do not accept import or custom fees assessed by your brokerage office within five business days of receipt at that location.

Shipping times

All items will ship the next business day after your order is placed. Items are not shipped on weekends or major holidays.

Backorders

We work hard to ensure prompt delivery of your order. However, if for some reason a specific product is on backorder, we will contact you by phone or e-mail to notify you of the delay. We will give you an estimated delivery date or allow you to change your order for an item that is currently in stock. By default, your order will ship complete. If you would like to split shipments, you will be responsible for additional shipping fees.

If you have further questions regarding the shipping and handling policy please visit our customer support page.

WARRANTY

Garments, sportswear, collectibles, and related rider accessories are warranted against defects in material and workmanship for 1 year from date of consumer purchase when used for the purpose they were intended. The manufacturer retains the option to repair, replace, substitute, or grant credit for warranty claims. Freight expense, unless otherwise stated, is not the responsibility of the manufacturer.

Warranty Exclusions:

  • Normal Wear and Tear
  • Damage caused by an Accident
  • Negligence
  • Improper care
  • Modification/Alterations
  • Rips
  • Natural break down of colors/materials over time
  • Use outside of the intended purpose