Returns, Warranty & Shipping

RETURNS INFORMATION

Textron Return Policy:

We accept returns of unworn, unwashed merchandise within 90 calendar days of purchase for a refund. Returned orders are processed in the order they are received and may take up to 2-3 weeks. Refund credit will be issued to the original form of payment. Carefully pack the item(s) you are returning, making sure they are in their original condition with all tags and accessories intact. Place the return authorization form on top of the return product(s), and ensure your package is properly secured to prevent any items from accidentally falling out or getting damaged in transit.

Textron Return Policy:

In our commitment to ensuring swift delivery for all our customers, please note that once an order has been submitted, we are unable to accommodate any changes to the order details. If you need to update the delivery address, we kindly ask that you reach out directly to the package carrier handling your shipment. We reserve the right to cancel any order or product from the order if the item is unavailable or the order is unable to be fulfilled. We also reserve the right to cancel any order due to suspicious activity.

Textron Return Policy:

Please return the item to the applicable address on your packing list. If you are unsure where to return your items, please contact our customer service team at cs@arcticcatstore.com 



SHIPPING INFORMATION

All orders will process and ship within 24-48 hours of the order being placed for products in stock Monday through Friday. Shipments are made only on business days and orders will not ship on Saturdays, Sundays or holidays.

Orders will ship standard ground shipping unless motor freight is required due to the product’s size or weight. Shipping to PO Box addresses is prohibited and a valid shipping address must be entered for the order to process.

FedEx Ground

Premium shipping service with guaranteed tracking. Delivery within the contiguous U.S. takes 1–5 business days. Shipping to Alaska and Hawaii requires 3–7 business days. Delivery dates are not guaranteed. Not available for P.O. Box Delivery.

FedEx 2 Day /  1 Day

Expedited service with door-to-door tracking and guaranteed delivery.  Not available for P.O. Box delivery.

International Shipments

At this time, we do not ship internationally from Arctic Cat Store. To explore your options for purchasing our products outside of the U.S., we recommend visiting your nearest Arctic Cat dealer.

Shipping times

All items will ship the next business day after your order is placed. Items are not shipped on weekends or major holidays.

If you have further questions regarding the shipping and handling policy please visit our customer support page.

 

 

WARRANTY

Garments, sportswear, collectibles, and related rider accessories are warranted against defects in material and workmanship for 1 year from date of consumer purchase when used for the purpose they were intended. The manufacturer retains the option to repair, replace, substitute, or grant credit for warranty claims. Freight expense, unless otherwise stated, is not the responsibility of the manufacturer.

Warranty Exclusions:  

  • Normal Wear and Tear
  • Damage caused by an Accident
  • Negligence
  • Improper care
  • Modification/Alterations
  • Rips
  • Natural break down of colors/materials over time
  • Use outside of the intended purpose